The term holiday was derived from ‘holy days’. Holy days are days of religious observances and have existed in diverse cultures for centuries. After the industrial revolution, religious holidays gradually became secularized and employers started
Most hotels and resorts are always looking for ways to expand their presence on social media. Many Tweet-out press releases and post engaging content on their Facebook and Instagram accounts. Others train their guest service colleagues to create memorable guest experiences that “Make Guests Tweet,” which was the title of one of my recent articles that included some tips and techniques for doing so.
I keep wondering why I go to restaurants and the waitresses don’t smile, why some hotel employees are not cheerful, why bar attendants are sometimes